FAQs.

How does the Drakes Rewards scheme work?

Once registered to DrakesRewards, everything you purchase* on your Drakes account in branch, or online, will contribute towards your reward scheme spend. Once you have reached one of your targets you will then be able to claim a reward; or alternatively you can wait until you have earned additional rewards and claim them all at once.

For each redemption claim you make, you can choose to redeem either a Love2shop reward card or Drakes credit.

*Please note, boilers and VAT do not qualify for reward scheme spend. 

What Love2shop rewards are on offer?

We have partnered with Love2shop to offer you a great selection of rewards. All rewards will be issued as a Love2shop Flexecard, which can be spent on the latest gadgets, shopping on the highstreet, family days out, or package holidays for the whole family - plus much more!

To view the full list of Love2shop retailers please click here. To view the full list of Love2shop Holiday suppliers please click here

How will I receive my Love2shop reward card?

Your Love2shop reward card will be posted out to the registered account address. Please check your "My details" to ensure this is up to date; this can take up to 28 working days from the date of redemption. You will need to activate your card online before you can spend your rewards, we will provide some simple step-by-step instructions for this alongside your card. 

When does my Love2shop reward card expire?

Your Love2shop reward card has a minimum of 12 months expiry. Please check your card for the exact expiry date. Any monies remaining on the card after this point will be lost, so please ensure you spend your rewards before then.

What happens if I redeem Drakes Credit?

Each time you claim a reward, you will be given an option to redeem either 'Love2shop Reward Card' or 'Drakes Credit'.

If you prefer to spend your rewards back with Drakes, please select the 'Drakes Credit' option.Please note you can only claim this reward if you have a Drakes credit account. If you have a cash account please claim Love2shop. Your reward value will be added directly onto your Drakes account that you are registered onto the scheme with.

Please note, redemption claims can take up to 28 working days to be processed after the date of approval.

When does the scheme run until?

The scheme runs until 31st March 2022. From this period, you will then have one month to redeem any rewards you have earned throughout the year.

When can I redeem my rewards?

You can redeem at any point when you have hit a target during the scheme and if you have further remaining targets to hit, you can then claim for these rewards at a later stage. Each time you redeem a reward you will be able to choose either a 'Love2shop Reward Card' or 'Drakes Credit'.

For any Love2shop reward card claims, we will add the additional reward value to the same Love2shop Flexecard, so your rewards all stay on one card for ease.

I bought something today, why isn't my spend up-to-date?

Your personal spend amount is updated once a month. If you require a more accurate update, please speak to a member of staff in branch.

I definitely spent enough last month, why haven't I hit a target?

Qualifying spend excludes boiler purchases, and VAT.

Any further queries regarding your spend levels should be emailed directly to drakes@theloyaltyworks.co.uk.

I’ve hit redeem, why haven’t I received any emails yet?

Please check your spam/junk folder. Emails will come from Drakesrewards@theloyaltyworks.co.uk, please add this to your safe senders list.

How long does the redemption process take?

The full process can take up to 28 working days dependent on approval.

How can I use my Love2shop reward card to book a holiday?

To book your holiday, please contact the dedicated Drakes Travel Service on 0330 333 1202 or at drakes@love2shopholidays.gtmail.co.uk and quote the long number across the front of your Love2shop reward card.

How do I find out how much is left on my Love2shop reward card?

You can view the balance online at www.love2shop.co.uk/balance.

Before you can spend your rewards you will need to activate your card. To activate and manage your card, you can register/log-in to your Love2shop account at www.love2shop.co.uk.

If you have any difficulty logging in to your Love2shop account, please contact the Love2shop customer service team on 0344 375 0739 (Mon to Fri, 9am to 5pm, excluding UK Bank Holidays).